Shipping and Returns

At Gionna Beauty, our production time is usually 2-4 business days on most products. Some products may be further delayed. 

Domestic shipments generally arrive at their desired location within 2-8 business days of the ship date, depending on the shipping method you select. All delivery timelines listed at checkout are estimates only and may vary. Shipping carriers may experience delays that are beyond the estimated arrival date. Gionna Beauty has no control over shipping carrier delays. Gionna Beauty cannot replace an order or refund shipping fees due to delays once an order is in the carrier's possession. 

If your item(s) is damaged during transit, please notify us within 5 Business Days. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.

If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. Items that are replaced will be identical to the original order and have the same design unless it is determined by the company that a change would be beneficial.